Front Desk Officer

E&E Boutique Guest House is Hiring!

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and Exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our guesthouse, available rooms, rates and Amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees.
• Upsell additional facilities and services, when appropriate
• Supervise housekeeping department
• Passion for cooking: preparation of upmarket breakfast and other meals, will be an added advantage.

Requirements

• Proven experience as Front Desk Officer
• Familiarity with office machines (e.g. fax, printer etc.)
• Proficient in English (oral and written)
• Knowledge of office management and basic bookkeeping
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Degree/Diploma in Hospitality with a minimum of 2 years work experience.
• A qualification in Graphic design and cooking course will be an added advantage.

Kindly drop your applications at Elegant & Exclusive Boutique Guesthouse. Tshimotharo, Broadhurst, Plot 6197, Gaborone or Contact: +2673917621/3. Alternatively, click the link below to apply.

Only short-listed candidates will be contacted after the closing date.